On the respective product page you will find a precise description of the corresponding product features and manufacturing process.

baumkantentische.de is a pure online furniture retailer. We deliberately do without a physical store so that we, as a direct importer, can offer you more affordable prices. This also allows us to offer you a wider selection of furniture and many different sizes, for example for tables – much more than a brick-and-mortar furniture retailer could.

baumkantentische.de offers unique combinations of exquisite natural solid wood tables, table tops and sets, as well as matching chairs. As direct importers, we work closely with the manufacturers and can bypass intermediaries, furniture retailers, and wholesalers, enabling us to offer a particularly competitive price to our customers.

We manufacture live edge tables from either robust oak wood or the even more durable acacia. Additionally, we offer a range of tables made from mango, sheesham, rubberwood, or rough wood.

We do not send wood samples; however, upon request, we can provide you with a digital file containing example images of our various wood colors. Please note that wood is a natural product – natural grains and color variations are possible. Additionally, prints or monitors may display colors differently. Please feel free to contact us for more information!

None of our tables are suitable for outdoor use.

Both products are made of acacia wood and then treated with different stains. In both cases, the tabletop is first stained and then sealed with clear varnish to protect it from external influences. The color of the stain (Natural or Walnut) determines the shade of the wood. The color "Natural" means that the natural color of the wood is emphasized by the stain. The color "Walnut" means that the acacia wood is given a darker shade with the help of a walnut stain, specifically the coloration of walnut wood.

Our acacia, mango, and sheesham products are varnished to better protect their surfaces. Only our oak products are oiled. Oak furniture is already very durable and robust due to the wood itself.

You can choose between advance payment by bank transfer, Klarna (invoice purchase, instant purchase and installment purchase), PayPal (account, SEPA direct debit, credit card, installment purchase) and Amazon Pay as payment methods.
If you choose PayPal as your payment method, you will be redirected directly to the PayPal payment page and can conveniently pay by SEPA direct debit, credit card or by invoice purchase, even without an account.

We only deliver to Germany, Austria, and Switzerland as standard. However, shipping to other countries is also possible upon request.

As a customer, you usually cannot choose between parcel service or freight forwarder to the first front door, as the shipping method depends on whether the item is suitable for parcel delivery or needs to be delivered by freight forwarder. 

Delivery by parcel service to the 1st front door

Delivery via parcel service (GLS) is the cheapest shipping method (€7.95 within Germany, €19.95 to Austria, €39.95 to Switzerland). In this case, delivery arrives without a prior appointment and only to the front door.

Delivery by freight forwarder to the curb

Delivery via freight forwarder (DHL) costs €39.95 within Germany and €99.95 to Austria. Freight forwarding delivery to Switzerland costs a flat rate of €299 plus customs clearance and import duties.
The freight forwarder will contact you by phone before delivery.

Delivery by freight forwarder to the apartment

Delivery to the apartment is organized via DHL and costs €59.95 within Germany and €149.95 to Austria. The freight forwarder will contact you by phone to arrange a suitable appointment, which may extend the delivery time by a few days. The freight forwarders will place the goods at your desired location in your apartment.

Yes, the goods are insured for every shipping method. However, obvious transport damage (torn packaging, etc.) must be noted on the delivery receipt of the freight forwarder or parcel service, otherwise the goods will be considered properly delivered and the freight forwarder would thus be released from liability.
Should you find hidden damage after unpacking, please take photos of the damage and report it to ourcustomer service. They will then find an individual solution for you.

Delivery costs are calculated according to the customer's information on the delivery address (Germany, Austria, Switzerland) and type of delivery (parcel service, freight forwarder, or delivery to the apartment) and are shown in the shopping cart total. Shipping to Germany is cheaper for all shipping methods than shipping to Austria or Switzerland.
Additional delivery and shipping costs apply for shipping items to German islands. Prices cannot be displayed as they depend on the weight and volume of the shipment. Please contact our customer service for more information.

The order confirmation will be sent to the email address you provided. Please check your spam folder. If you still have not received an order confirmation, please ensure that the payment was completed correctly. The order will not be triggered until payment is received.

If you have received a shipping confirmation with an invoice from us, your order is with one of our logistics partners and is on its way to you. For shipments delivered on a pallet, the respective forwarding agent will contact you to arrange a delivery date. If you have not yet received a shipping confirmation with an invoice attachment, your goods are currently being prepared for shipping by our logistics team. Please be patient.

For parcel shipments, you will receive a tracking number from GLS along with the shipping confirmation. Visit GLS tracking and enter your tracking number there.

For parcel shipments, you will receive a tracking number with the shipping confirmation sent via email.
Enter the tracking number into the GLS parcel tracking system.

If you have chosen shipping by freight forwarder, you can arrange a prompt delivery date with them. If you wish for a delivery date further in the future, storage costs (approx. €8/day) may be incurred, for which you will be responsible. The freight forwarder will contact you to arrange the delivery date. When shipping by parcel service, you have no influence on the delivery date.

An appointment agreed with the forwarding agent can be canceled free of charge up to 12:00 noon on the previous day. On the day of delivery, a postponement is no longer possible. If you are not present, the forwarding agent will charge additional costs of approx. €50 for the second delivery attempt.

Shipping via parcel service
We use GLS as our parcel service. You will receive an email with the tracking number, which you can use to track your shipment.

Shipping via freight forwarder
We use DHL as our freight forwarder. If your shipment is sent via freight forwarder, you will receive a call or postcard to arrange a delivery date. Therefore, please ensure that you provide your correct phone number. Upon request from customer service, you can also receive the tracking number to monitor the delivery progress.

.The processes vary slightly depending on the service provider.

Delivery by parcel service
The parcel service will attempt delivery a maximum of twice. If the delivery is unsuccessful a second time, the goods will be returned.
In this case, please contact our customer service to discuss further steps.

Delivery by freight forwarder
You will be informed of the delivery date by the freight forwarder in advance, either by telephone or postcard. If you are not present, the freight forwarder will charge additional costs of approx. €50 for the second attempt.

Delivery to your apartment
As a customer, you can choose to have the goods delivered to your apartment by a freight forwarder for an additional charge (DE: €59.95, AT: €149.95). The freight forwarder will contact you by phone to arrange a suitable appointment, which may extend the delivery time by a few days.

No, the freight forwarders are not responsible for assembling the furniture. If you have selected "delivery to apartment" as the shipping method, the freight forwarders will deliver the goods to your desired location in your apartment. However, they are not responsible for assembly.

We currently do not offer an assembly service. However, our furniture pieces are usually assembled to such an extent that often only minor tasks need to be done. Please refer to the detailed assembly instructions included with the product for the necessary steps. If you still need help, our tip is to seek local assistance from friends and family or from a furniture assembler or craftsman in your area.

Should a part be missing, please contact customer service via our complaint form. The missing part will then be delivered accordingly.

If you, as the customer, reposition the table legs yourself, all warranty and guarantee claims will be void. If we reposition the table legs, an additional charge of 50 EUR will apply. Since this is a custom-made product, there is no possibility of return if you are not satisfied.

You can withdraw from the purchase contract within 14 days of receiving the goods. The goods must be returned within 14 days of the withdrawal. The deadline is met if you send the goods before the 14 days have expired. To do this, please fill out the following withdrawal form.
If the customer is not satisfied, they must organize the return and bear the direct costs. For goods that cannot be sent as parcels, costs of up to EUR 160.00 (for Germany and Austria) or up to EUR 299 (Switzerland) may arise.

A return label is only necessary if the customer wishes to return the goods via a GLS shop. In this case, please request the return label from ourcustomer service.

If you cancel the contract, we must generally refund all payments we have received from you immediately and at the latest within fourteen days. However, we may refuse repayment until we can be sure that the goods have actually been returned (proof or receipt of the goods). This applies especially in cases where the customer has to arrange the return themselves, e.g., in the case of a cancellation due to dissatisfaction. In the event of a refund due to dissatisfaction, the return must be organized by the customer themselves and the return shipping costs must be borne by them.

Consumers who have received defective goods from us can exercise their statutory warranty rights (§§ 437 et seq. BGB). Please note that after twelve months, the burden of proof shifts, and you, as the buyer, must prove that the defect already existed at the time of delivery. Should this be the case, we, as the seller, will bear the full costs of repair or replacement, including shipping costs (both ways), in accordance with § 439 (2) BGB.

In the event of a faulty product, please contact our customer service via the complaint form, so that they can find an individual solution depending on the specific case (discount, exchange).